Refund policy

Fresh N’ Dish Return Policy

Because we deliver fresh, perishable goods, we follow a strict return window to maintain the highest standards of food safety and quality.

We have a 24–48 hour return policy, which means you must contact us within 48 hours of receiving your delivery to request a return or refund.

To Be Eligible for a Return:

  • Items must be in the same condition in which they were received (unopened, unwashed, and unused).

  • All original packaging must be intact.

  • You’ll need to provide a receipt, proof of purchase, or order confirmation, along with clear photo documentation of the issue.

  • All returns must be reported and shipped back within 48 hours of delivery.

📧 To start a return, email us at info@freshndish.com with your order number and concern.

📦 Return packages must be sent to:
[INSERT RETURN ADDRESS]

Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your delivery as soon as it arrives. If you receive a damaged box, spoiled items, or the wrong order, contact us within 24 hours of delivery so we can make it right.
Send photos and a description of the issue to info@freshndish.com so we can process your replacement or refund.

Exceptions / Non-Returnable Items

Due to their nature, perishable goods (such as fruits and vegetables) cannot be returned after 48 hours.
We also do not accept returns on:

  • Custom gift boxes

  • Sale items

  • Gift cards

  • Opened or partially consumed products

If you have any questions about your item, please get in touch.

Exchanges

We currently do not offer exchanges for perishable goods. If your item is eligible for a return or refund, you may place a new order separately after your claim has been approved.

Refunds

Once we’ve received your return request (with photos and proof), we’ll evaluate and notify you of the approval status.

If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note: Bank or credit card processing times may vary.

⏳ If more than 15 business days have passed and you haven't received your refund, please email us at info@freshndish.com.